How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from Cole Haan. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service at: +503 7859-5744.

How do I cancel or modify my online order?
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Why was my order cancelled?
If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please contact customer service with questions or to place a new order.

Where does Cole Haan sell online? What if I believe I may have ordered from a fake Cole Haan website or bought a counterfeit product?
Authentic Cole Haan products are available only in our Cole Haan stores, Cole Haan outlet stores, and at colehaan.com.sv. You can also find our products in select authorized department stores and specialty retailers. To learn more about our brand protection and how we can help you, click here.

How can I pay for my online purchases?
colehaan.com.sv accepts Visa and MasterCard.

Can a credit card issued by a foreign bank be used for website orders?
No, the payment gateway will not accept transactions with cards that are not issued in the territory of El Salvador.

My order was not processed and there is a charge on my account. When will the charge be removed?
If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.

How can I return an item I purchased online?
Please refer to our Return Policy, and easy-to-follow steps for processing returns and exchanges.

Do you offer price adjustments?
A one-time price adjustment will be given if your purchase meets following criteria:

• * Within 14 days of your online or store purchase, the price of the item was reduced from the final price you paid
• * Your online order was shipped to El Salvador
• * The item is currently available in the same size/color originally purchased
• * The item was not purchased as Final Sale

If you purchased online: Please contact Customer Service at +503 7859-5744 or email us with your order information.

If you purchased in a Cole Haan retail store: The purchasing customer must be physically present at a Cole Haan store for a price adjustment, and will be asked to provide a valid receipt, the original form of payment, and a personal government issued ID. All price adjustments must be made in the country of purchase, and must be made at the store type you originally purchased from.

How do your online prices compare with what I will find in stores?
Prices displayed on colehaan.com.sv are the same as Cole Haan full-price retail stores.

Where can I buy Cole Haan optical frames?
Cole Haan optical frames are available only at fine eye care professionals nationwide. They are not available online at colehaan.com.sv or at retail stores.

Where does Cole Haan manufacture its products?
Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.

What if the product I want is no longer available online?
From time to time our popular styles sell out online. To see if the style you are interested in is available in a store near you: click the "Find In Store" button on the product page, and you can either visit the store or contact our customer service for assistance.

How do I choose the right size gloves?
Run a tape measure around the circumference of your hand at the knuckles. Do not include the thumb.